Returns and Refund Policy

At Soghat-e-Khas, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

Eligibility for Returns

  • Returns are accepted within 7 days of the delivery date.

  • Items must be unused, unopened, and in their original packaging.

  • Products must be returned along with the original invoice or proof of purchase.

  • Perishable items (such as opened pickles or food products) are not eligible for return.

Return Process

  1. Initiate a Return:
    Contact our customer support team at 📞  Whatsapp: 0518300036 | Cell: +92 305 2396699 within 7 days of receiving your order.

  2. Return Approval:
    Once approved, you will receive instructions on how to send the product back to our address.

  3. Shipping the Item:

    • The customer is responsible for the return shipping cost unless the product received was damaged, defective, or incorrect.

    • Use a reliable courier service and share the tracking details with our team.

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 working days.

  • Refunds will be issued to the original payment method or via bank transfer, depending on your payment mode.

  • Cash on Delivery orders will be refunded via bank transfer or Easypaisa/JazzCash.

Non-Returnable Items

  • Items that have been opened, used, or tampered with

  • Custom or promotional items

  • Items returned without proper packaging or past the 7-day return window

Contact Us

For any questions regarding returns and refunds, please contact:

📧 Email: soghatekhas11@gmail.com
📞  Whatsapp: 0518300036 | Cell: +92 305 2396699
📍 Address: Soghat e khas, Street no. 04, Latifabad Muhala, Military road, Sukkur.